When is my order processed?
All orders are typically processed within 36 hours, whether you phone your order in, fax it in, or place it online.

What shipping methods are used?
We currently ship via UPS and the United States Postal Service.

When will I receive my order?
For in-stock items delivered within the continental United States, you should expect to receive your order within approximately 2 to 7days - depending upon the shipping method choosen. For orders placed online, you will receive an e-mail confirmation notifying you once your order is shipped.

How are shipping packages marked?
We respect your privacy. Due to requests by some of our customers, the only markings on the outside of the shipping box are a return address from "BWS".

How do I check the status of my order or contact you if I have a question about my order?
If you have any question about your order, including order status, call us at 1-800-214-9605 or e-mail us at service@waterproofbedding.com Please include your name, address, and order transaction number in addition to your question so that we may assist you as quickly as possible.

Can I change or cancel my order after it's been submitted?
If we have not yet shipped your order, you can request a change or cancel your order. For fastest service, call us at 1-800-214-9605. If you have just submitted your order online, send an e-mail to service@waterproofbedding.com. Be sure to include your full name and address information, as well as your order transaction number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an e-mail confirmation. If we are unable to change or cancel your order, we will notify you via e-mail. You may still return unused items withing 30 days for a refund, less delivery costs.

What product warranties do you offer?
Your satisfaction is our first priority. In the rare instance you are ever dissatisfied with your  purchase, contact us for information about returns. We will gladly refund your purchase for unused items within 30 days (less S&H) if returned undamaged in their original packaging. Our bedding are also backed by warranties from the manufacturer. Information is provided with the item.  For health reasons, we cannot accept returns of used merchandise.

How will my personal information such as my address, phone number and e-mail be used?
The Bedwetting Store respects your privacy. We will not use any information you provide to us for purposes other than to contact you about your order, or to notify you of products that we believe may be of interest to you. This information is not shared with anyone outside of our company.

How do I return an item?
The Waterproof Bedding Store accepts returns of unused merchandise returned in their original, resellable condition within 30 days of purchase - excluding books. Shipping and handling costs are not refundable. You must call or email us at service@waterproofbedding.com for a return merchandise (RMA) number before shipping. Because of health and safety concerns, we cannot accept returns of used bedwetting alarms, bedding, briefs and other merchandise. Please carefully pack all items to be returned in original packaging. The Waterproof Bedding Store is not responsible for shipping costs or damage on returned items. Please be advised that packages sent by normal US Mail cannot be tracked to ensure delivery. Since the Waterproof Bedding Store cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery method that can be tracked and or insured.